For product questions, spare parts, availability, shipping outside the EU or individual offers, please contact us by e-mail.
E-mail: bravura@bravura.cz
You can also contact us by phone during our business hours. For international orders and shipping quotes, e-mail is usually the best option.
Please include the order number or invoice number and the word COMPLAINT in the subject line. Describe the defect in as much detail as possible and attach photos, a scanned proof of purchase and the warranty certificate, if it was included with the product.
If your complaint concerns the combustion function of a stove or fireplace, we require a scanned chimney inspection report and a report on the connection of the appliance to the chimney, including the flue gas path calculation. For stoves and fireplaces with a hot-water heat exchanger, we also require proof that the appliance was connected to the heating system by a professional company.
In our reply, we will send you information about the next steps and, if necessary, the address to which the claimed goods should be sent.
Warehouses differ according to the type of purchased goods. We have several collection points and warehouses, so the return address must be confirmed in advance.
Withdrawal form is available for download here.
Czech Republic – FIOBANKA
Account number: 2002132348 / 2010
SWIFT/BIC: FIOBCZPPXXX
IBAN: CZ66 2010 0000 0020 0213 2348
EU and non-EU countries – FIOBANKA
SWIFT/BIC: FIOBCZPPXXX
IBAN: CZ90 2010 0000 0029 0213 2351
EU and non-EU countries – FIOBANKA
SWIFT/BIC: FIOBCZPPXXX
IBAN: CZ36 2010 0000 0020 0299 3957
EU and non-EU countries – FIOBANKA
SWIFT/BIC: FIOBCZPPXXX
IBAN: CZ26 2010 0000 0027 0299 3958
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